International Ordering info: Please read this entire page before ordering-updated for 2016.
We ship around the world. $15 minimum
order for non-USA address. Because of the extra credit card acceptance fees and time it takes to process custom forms, we ask that all orders shipped outside the US be at least $15 before shipping.

Overseas Only: Priority Mail starts at $28.95, heavy or large packages will cost more. Average transit time is 2-3 weeks, may take longer, each country is different. Phone number required.
Express Mail with tracking, starts at $49.95. Average transit time 5-7 days. Heavy or large packages will cost more. Phone number required.
First Class International: No tracking, starts at $9.95. Per USPS rules: Maximum weight is 4 pounds. Maximum size is a total of 36" in length + height + width for a padded envelope or small box. Anything larger must ship Priority or Express Mail. This means something like a guitar neck must ship Priority Mail. Phone number required. We no longer ship 1st class to BRAZIL-Priority or Express Mail only, due to the long delivery time.

Important info about Overseas and Canada Priority Mail: An automated email will be sent from USPS.com or Stamps.com to show that the order is on the way--there is no tracking once the package leaves the USA. The last information shown online will be the date the package is put on the airplane. It does not mean the package isn't moving. Customs fees: Each country has their own laws, taxes and various other fees. These are the responsibility of the recipient. If a package is not delivered in a timely manner, it is almost always because customs holds it up. We have no way to contact customs or to try to track down your package, however, in some countries, the postal service can get a limited amount of information.
If your package doesn't arrive in a timely manner, please call or visit your local postal service, provide the Delivery Confirmation # you received in an email, which is also the Customs Identification number on non-USA packages. Ask them if they can help, and also ask them to check to see if it is sitting on a shelf at their facility. This happens fairly often, we think it may be caused by the recipient not be at home to pay customs fees when the delivery was attempted.
If the shipping address is incorrect: With this type of problem, the package is always returned to us, but it can take 2-3 months. We really want you to get the parts you need as soon as possible, so please double check the shipping address when ordering.

Express Mail is the only method of shipping that provides online tracking. We recommend this method for order totals over $100.

All overseas orders are shipped via US Mail unless otherwise requested.
There will be an additional handling fee for FedEX and UPS plus the extra shipping fee. A phone number is required for all orders. All packages and their contents become the property of the purchaser at the time they are handed over to the shipping/mailing service. GR Guitars is not responsible for lost or damaged packages. We have no way to track a package once it leaves the USA. An automated email from USPS.com is sent to customer with Priority & Express Mail shipping. This will show the date shipped.

Payment options:
1) PayPal 2) Credit Card 3) International Bank Funds Transfer 4) International Money Order-takes about 1 month to clear. 5) Western Union

Online tracking to non-USA destinations is only available if you request and pay for Express Mail shipping-this option is available at checkout. Actual cost may be more based on package size, weight and value.
Custom forms are scanned during transit, but this information is not available to us.
Overseas Priority Mail does not provide tracking once the package leaves the US. Checking a Delivery Confirmation number online at USPS.com will show the date the package was shipped and the date it left the US. After that, online tracking stops. Customer is responsible for any applicable taxes, Custom's duty or fees. We do not ship merchandise as a "gift" on customs forms.
Before contacting us, please check with your local postal service to make sure the package isn't sitting on a shelf at their faculty.


Credit Card Orders: We use an address verification system, so we must have the billing address of the credit/debit card and will only ship to that address-we also require the 3 digit security code found on the back of the card near the signature line. Some non-USA banks do not support the address verification system-if so, we won't be able to process the payment. Customer will need to use a different credit card.

Please email us if you have any problems with payment. We can email an invoice payable at a secure banking site.


For orders over $500, International bank wire transfers are accepted. There is a $12 charge for this service.
Yes-we ship overseas to military personnel via US Mail- A customs form is required for most APO addresses.We ship from Washington State. The zip code is 98284.
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